Online Review Examples

Review Response Examples & Templates

As more and more people turn to the internet for answers, having a good online reputation is vital for businesses that want to succeed. One of the keys to building a great reputation online is getting online reviews. Reviews show your potential customers what to expect if they buy from or work with you. In this article, we will go over everything you need to know when it comes to online reviews including some of the online review statistics, how to ask for reviews, and how to respond to both negative and positive reviews.

How To Ask For Reviews

How to Ask for Reviews

If you’re not in the restaurant business, it’s more uncommon to receive reviews without asking. Many times, customers don’t realize that their voices are important to your business’s success, and all they need is that little push. Especially if you have loyal, long-term customers or overly happy ones, it’s important for you to get their praises in writing so you can use them to market yourself. In order to do that, you’re going to have to ask.

7 out of 10 people leave reviews if you simply ask. However, you have to keep in mind that each review platform has its own nuances and ways of obtaining more reviews. Think about the etiquette that’s standard for those platforms when asking

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Generally, when asking for reviews, we like to remind people that you should ask when the customer is happiest. This means, immediately after a product was purchased or service was completed. The best way to sum up this advice is to strike while the iron is hot. Additionally, if you have an unhappy customer, instead of directing them right to your reviews, ask for feedback—this helps you learn more about what you can do better without airing the dirty laundry online where future potential customers can see it.

To make it easy for you, we compiled six email templates to ask for reviews. There’s one for Facebook reviews, Yelp reviews, and Google reviews, among other specific reviews asks.

Check out these templates on how to ask for reviews.

Example:

Hi [FIRST NAME],

Thank you for [describe client relationship, whether loyal, new, etc.]. It has been my pleasure helping [service you provide].

Reviews help our business build an online presence and helps others learn about us. We value your opinion, ould you be willing to take a few minutes to leave us a review?

You can click this link <direct URL to whatever review service you use> to leave us a review.

Thank you so much for taking time out of your day, we appreciate you!

Best regards,
[YOUR NAME]

How to respond to positive reviews

How to Respond to Positive Reviews

Ask and you shall receive. Once you start getting reviews, you don’t stop there. This next step is probably one of the most important because it really helps you build street cred with past customers, encouraging them to continue buying from you.

Getting positive reviews is especially exciting. You’re reminded that all your hard work was worth it, and you have a real human praising your company—it’s some of the best marketing there is! To capitalize even more on your positive reviews, it’s imperative you respond to them in a timely manner. Make sure you first thank the reviewer, but then make your message a little personal—you want to let them know there’s a human responding and not a robot. Doing so will open up more dialogue and make them feel more connected to your company.

In your positive review response, while keeping it concise, you will also want to ask the reviewer to take action. Whether that’s sharing their great experience with their friends or scheduling another appointment, invite them to take one step further. Because you’re being so authentic and courteous, they are more likely to do so.

Example: Thanks for the great review, Pat! The team at _____ is thrilled you’re so happy with your haircut. Jill really is a fantastic stylist; we feel so lucky to have her. Maybe you’d like to share with your friends who are due for a trim, too? We’d love to continue making hair dreams come true for awesome customers like you. Thanks again! -MG

Check out these templates on how to respond to positive reviews.

How to respond to negative reviews

How to Respond to Negative Reviews

With the positive, unfortunately, comes the negative. Ugh. If you’ve to experience the blight of a negative review, you know it can feel like a punch to the gut. It feels personal. And sometimes it doesn’t matter how great your company is—everyone has received a bad review at some point or another. While ignoring it might be your first instinct, it’s much more beneficial to actually address it.

One negative review can, on average, cost you 30 customers, so it’s better to nip it in the bud and try to alleviate the situation by providing support and input from your side of the computer. When you’re responding to negative reviews, it’s best to put your ego aside and practice good ‘ol customer service. Even if you don’t think the customer is right, acknowledge the issue and thank the reviewer for bringing it to your attention.

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Now you’re in a position where a solution may be possible. Of course, apologize, for whatever the complaint was about. Sometimes you will have to explain yourself; just remember to take the high road, look at it from their perspective, and use an even tone. Some people complain just to complain, so ultimately, there’s only so much you can do. Offer to compensate the disgruntled customer accordingly, and then invite the reviewer to discuss the issue offline so no more foul words about your business are circling the web.

Example: John, we’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. We will handle that issue on our end. It is our priority to ensure every patron leaves with a happy stomach and heart, so please contact us at [email or phone number] to discuss the matter in more detail so it doesn’t happen again. We would be happy to credit your complimentary meal. Thanks – Jen, manager

See more negative review response examples here.

Getting and responding to online reviews are two simple but impactful steps you can take to grow your business online and, in turn, offline. With these templates and informational articles, you should have everything you need to boost your business’s online presence with online reviews.

Online review statistics

Online Review Statistics

It would be silly to give you the low-down on online reviews without showing you the data to back it up. Here is where will we outline some of the most important reasons you need online reviews.

They attract customers. More than half (54%) of people will visit a business’s website after reading reviews.

They build trust. Not only do 84% of people trust online reviews as much as a personal recommendation, but 87% say a business needs a rating of 3-5 stars in order to use them—that’s a lot of business riding on the trust of reviews!

They increase sales. When a business has excellent reviews, customers spend 31% more.

Of course, there are plenty more statistics you might want to see, like how just one negative review can affect your sales and where customers are reading your reviews most often. For all those stats, we created this handy infographic to break it down.

Check out all the online review statistics here.

Online review management software

Online Review & Reputation Management Software

Need help managing your online reviews and reputation? The Broadly team is always here to help! Sign up for a free demo and we can show you how easy managing your online reputation can be.

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How To Respond To Positive Reviews

Getting online reviews have become one of the most important ways to market your business to consumers. Today, many people shop online and read reviews from past customers so it’s crucial that you tidy up your online presence to ensure you’re putting your best foot forward. Once you’ve nailed down the process of asking for reviews, it’s time for you to take the next step to make the most out of your positive reviews.

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You will want to thank the reviewer promptly and be concise and authentic; then you should include a call-to-action for further marketing purposes. Below, we will break down all of these steps and include example templates to ensure your business is ready to respond to positive reviews with purpose.

Why You Should Respond To Positive Reviews

Why You Should Respond to Positive Reviews

Positive reviews show you who your cheerleaders are. These are the promoters of your business – the people who rave about your company and want to tell their friends about it.

Without these positive reviews, your professional business can be drowned by any negative reviews that come up. After you receive new positive reviews, phrase your responses to hype up your cheerleaders even more and encourage them to be your own special army of free-marketing. A customer who is passionate about your company is a customer who will  keep coming back and using your business time and time again

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How to Respond to Positive Reviews

Here are a few of the things you should keep in mind when responding to positive reviews for maximum impact:

Thank the Reviewer

The reviewer just said something nice about your company—it would be poor manners if you didn’t thank them! Be sure to always thank the reviewer first and foremost, so they know that their kind deed didn’t go unnoticed. After all, they didn’t have to leave you a nice review or give you feedback at all! Show your appreciation and make it personal. Reference specific things they mentioned like agreeing if they point out one of your stellar employees.

Example: Thank you so much for your kind words, Jane. We really appreciate you taking the time out to share your experience with us—and we agree, Jordan is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Respond Quickly To Positive Reviews

Reviews are often left immediately following a purchase, visit, or specific experience. Time is of the essence for you as the business owner. If you let a positive review sit for months before responding, it looks like you didn’t care at all about it, even though your customer cared a lot about you.

By responding as soon as you can, you show how appreciative you are of the customer—it’s a simple action that will accompany your words of thanks. Otherwise, if you wait too long, the customer will be alerted of the late response and be reminded that they were ignored. They also will probably have moved on and forgotten about you if you don’t stay top-of-mind.

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Keep It Short

Nobody likes to read lengthy responses, keep it short and sweet.. Do your kind customers a favor and keep your message brief but impactful. If you say too much, the value of your words could decrease, and you might even come off a little clingy. Short and simple wins, every time

Example: Thanks for the awesome review, Dan! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Be Authentic and Personal

Most people can agree that robots pretending to be humans on the internet are not cool.. Don’t act like a robot! Though having a generic response typed out can be an easy route, it doesn’t feel genuine to the reviewer. This person took the time to talk about your company, so the least you can do is give them the decency of an actual human response. Let it be known that you actually read their review. It doesn’t have to be over-the-top; you can still sprinkle in specifics or personality while keeping it short.

Example: George, thank you for the great review! We’re so happy you loved the Chicken Tacos and can’t wait to have you back at [restaurant name]. We’ve heard our steak fajitas are worth a try too… – JR [initials of responder]

Invite Them To Take Action

Responding to positive reviews is great, but if you want to maximize your success, it’s important to add in a small call-to-action. Make it feel natural. It could be anything: asking them to share their experience with their friends, sign up for another appointment, or find you on social media… It’s up to you and your business goals! But it’s smart to strike while the iron’s hot and invite reviewers to take further action while they’re happy.

Example: Thank you for the kind words, Laura! We’re so happy your visit at _____ went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome patients like you. Thanks again! -JR

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Share The Positive Review

Lastly, while you’re asking reviewers to share, you should be sharing as well! Share the good news of the good reviews on your social channels—people who follow you but don’t do business with you (yet) might be prompted to look more into your services or products. You can also add some of the testimonials to your website, so any visitors know right off the bat what to expect. Get the good news out there for everyone to see.

Example: Take a positive Google review and post it on your company’s testimonial page or your Facebook page.

Final Thoughts On Reviewing To Positive Reviews

We hope you’ll realize the importance of responding to positive reviews. By doing this small service, you can reap big rewards and gain some loud internet cheerleaders. Just remember to thank your reviewer, be timely, concise, and personal, and invite them to take action. Then, share the positive online reviews so everyone can see how great your company is. Happy responding!

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Online reviews for dentists

Online Reviews For Dentists

Your online presence is as critical to your business as the goods or services you provide. Few things in the modern world are as important to businesses as online reviews. Potential patients trust reviews and seek them out on multiple review sites.

Think about it: most people have access to the internet, whether on their computer, their smartphone or tablet or even on their gaming consoles. Before settling on which dentist to see, most people scour the internet in search of reviews to inform them on which practice is the best choice. Getting more online reviews has become the word of mouth in the twenty-first century and can have a big impact on helping a dental practice gain new patients.

dentist online review statistics-min

Effects Reviews Have On Your Dental Practice

People take reviews seriously. 84% of people trust online reviews from strangers as much as they trust recommendations from people they know. Now, 5 star reviews on the internet can make all the difference. Reviews alone won’t suffice if many of them are low rated. Good online reviews are key.

Let’s break this down so you can better understand the effect, and the importance, of positive online reviews. Let’s say you’re hungry, but you can’t decide on which restaurant to visit. Two new diners have opened in town recently, but you don’t know anyone who’ve tried them. Do you flip a coin and hope for the best? Or do you jump online and seek out reviews? If you’re like most people these days, you open a search engine in your browser and start reading.

Of the two new diners, one has fifteen five-star reviews, and the other has nine two-star reviews. What is your reaction to these findings? Do you buck the trend and try the diner with lesser reviews or do you view it with skepticism, assuming so many low rated reviews from strangers might indicate larger problems? It’s possible that you’ve done something similar in regards to a restaurant, business, or even a book or movie. And you aren’t  alone.

80% of people won’t even consider using a business if it doesn’t have an aggregate of three to five-star reviews.

Online reviews help inform consumer behavior  these days. They can help potential patients find a good new dentist, or they can warn them to avoid an unpleasant one. If you’ve ever responded to online reviews or if you’ve ever allowed them to inform your opinions, then you know how important they are.. As a dentist or an administrator running a dental practice, you absolutely shouldn’t assume that your patients and potential patients are exceptions to the rule.

How To Get More Reviews For Your Dentist Office

It might sound too simple or obvious, but the best way to generate testimonials is to ask for online reviews. Believe it or not, asking works. According to online review statistics, 70% of people will leave reviews if you ask them. It’s astonishing to think it’s that simple, but it truly works.

You can ask for reviews or feedback in person, in the form of follow up emails, mail, or a feedback box located in your office. Keep in mind: however if you’re going to request a review, be sure to tell your patient in-person how they can leave you a review. For example, if you’re going to send an email tell them that! They’re more likely to leave you a review if they’re anticipating the request.

When reviews of your dental practice appear online, read them and pay attention to what your patients say and how they interact with them. If their reviews were positive, thank them and express humility. Display empathy and a willingness to address their problems or complaints if they wrote a negative review.

Most Important Review Sites for Dentists

You can use several websites to increase your exposure and monitor reviews.

Yelp Reviews

Yelp is one example. In fact, many dental practices seem to dismiss the importance of Yelp. As a site dedicated to providing reviews of businesses, it’s an important place to get reviews. In fact, fifty-one percent of all dentists allow their Yelp review pages to go unclaimed. If you don’t claim your Yelp page, then you might lose out on crucial and important reviews from satisfied patients.

Google Reviews

Google My Business is another important review site. It’s a social media page combining the personal and friendly atmosphere of Facebook with the business sensibilities of LinkedIn. Like Facebook, people post reviews, compliments, and recommendations of businesses. It’s populated by millions of people and could play an important role in your business. On Google reviews, you can interact with patients more in-depth than on a page like Yelp.

As with Yelp, forty-five percent of dental practices haven’t claimed a Google + page. Imagine the patients and potential patients you could interact with if you joined Google’s social network.

Facebook Reviews

Facebook is the most visible and populated social media site on the internet. Millions of Americans visit it on a daily basis. They discuss nearly every facet of their lives on there, sharing details and events both large and small with their online friends. Praise and complaints of local businesses, including dentists, are posted and traded daily. These posts could shine a positive or negative light on your practice, either helping or hurting your reputation.

Negative Reviews

Despite your abilities, experience, and professional work, you’re bound to deal with some patients who won’t have wonderful things to say about you or your practice. You can’t please all the people all the time, as the cliché goes—and it’s true. No matter how hard you try, no matter how professionally you behave, you’ll inevitably encounter patients who you seemingly can’t satisfy.

Some of them will take their complaints online. Although you should make it a point to thank people who leave positive reviews while appearing humble and expressing humility, you should also not ignore negative reviews. Even if you disagree with a negative review, even if it upsets you, you should approach it with an evenhandedness and a level head.

Personally, respond to each negative review. Express empathy by articulating that you understand their frustrations, complaints, and so on. Apologize and reiterate the key points of their complaints to convey that you’ve weighed and considered the issues troubling them. If possible, try to offer help or a way to correct or rectify the situation that upset them.

This personal touch could inspire people more than the slickest marketing campaign. Remember, people read reviews. Chances are, they’ll also read your response to reviews and see how you handled the situation. If you respond with empathy, sensitivity, and professionalism, it might change the minds of those who wrote the negative reviews. It could also inform the opinion of people casually reading the review and your response, winning you new admirers and possibly even patients in the process.

Treat every negative review as a learning experience. If negative reviews inundate your practice across several social media sites, then you might consider seriously taking the central complaints to heart. Perhaps you’re behaving in some way to alienate your patients. Perhaps your practice ushers people and in and out in cold and uninviting ways. In addition to addressing reviews online, you should set your ego or pride aside and try to listen to complaints and learn from them.

Final Thoughts On Reviews For Dentists

Dental marketing isn’t simply dumping money into ad campaigns. It entails how you interact with your patients, how you take care of them, and how you respond to their praise and criticisms. Creating an online presence on a variety of platforms could increase your exposure. Knowing how to handle and respond to review—both good and bad—could win you new patients and increase the loyalty of existing patients.

Online reviews for law practices

Online Reviews For Lawyers

Anyone who does business on a professional level can tell you that reviews for your business are important. No matter what you do, reviews are something that your clients are going to look at before they decide if they want to do business with you.

As a lawyer, these reviews are going to be the way that people who need someone to represent them are going to decide whether your law firm is the one for the job. Online reviews are the new word of mouth, so if you want to have a successful law practice, you need to make sure that you have plenty of reviews across social media platforms and search engines.

Lawyers Online Reviews Statistics

Effects Reviews Have on Your Law Practice

How often do you take the advice of your friends when it comes to whether a business is worth your time or not? In most cases, the word of your friend often determines if you check out the business. Did you know that 84% of all consumers trust online reviews as much as they trust a recommendation from a trusted friend or colleague.

That’s a lot, so if you have a large number of bad reviews, they may choose another law firm to deal with for their legal issues. Additionally, having no reviews at all can be just as detrimental to your practice as having bad reviews. Let’s face it, no one wants to be represented in a court of law by someone who is not experienced, and reviews validate that you’ve worked with real clients.

The reviews that your potential clients read are often a large deciding factor when it comes to whether they are going to trust you as a lawyer to defend them or not.

75% of the individuals who were looking for an attorney to help them with their legal issues within the last 12 months have used online resources to find or contact a lawyer at some point while they were searching for representation. Searching online is easy, which means that they don’t have to settle for an average lawyer in their town when they can travel to the next town over to a law office with highly recommended law professionals. In fact, about 70% of people who are looking for a lawyer are willing to travel further to find legal counsel with better reputations.

How to Get More Reviews to Your Law Practice

You need to get more reviews for your law practice, and you want to do it honestly because fake reviews will be noticed. So, how do you go about getting more positive reviews?

The best way to start getting reviews is to simply ask your customers to leave them; in fact, 7 out of 10 consumers will leave a review for the business that they were just at when asked.

Don’t wait a long time to approach your clients about leaving a review because you want them to remember their experience and give an honest review. The best time to ask them about writing a review is typically when they are leaving your office. You want to ask your clients for reviews when they are happy with your service.

When a client leaves a review when they are disappointed or upset about something that happened with their case, those negative emotions can easily be transferred into their review. Also, make it easy for your clients to give you feedback; in the technologically advanced world that we live in, using an online review management software to send a review request by text or an email is pretty common.

After you take the steps and ask for reviews from your clients, make sure that you take the time to monitor the comments and the reviews that are left behind on your website as well as other review platforms. Make sure to respond to both positive and negative reviews that you receive; this shows potential clients that you are involved with your clients and that you care about how they feel.

Most Important Review Sites for Lawyers

As a lawyer, you will want to have reviews on some platforms so that you can reach as many people as possible who may need your services. Obviously, your website is a good place to have some reviews, but you will want the majority of the reviews that you can find online for your law firm to be seen on review sites and places where search engines will direct potential clients.

Google Reviews

First, what is the number one search engine on the internet? You’ve guessed it – Google, which means that you want to have a positive Google reviews that can help you build your client base. Local business ratings are the first thing that shows up when you do a search for businesses on Google.

After Google, what is the next review site that you would want to be sure to have a presence on?

Facebook Reviews

Facebook is the largest social network in the world, so you will want to make sure that you have an online presence there as well. On this platform, you can stay in touch and even create connections with your clients.

Yelp Reviews

You are probably also familiar with Yelp reviews. They are extremely common for reviewing a restaurant, but they are also great for law firms that need to bolster their review site presence.

Other Lawyer Review Sites

Finally, there are lawyer specific directories like FindLaw and Avvo which are online marketplaces that are designed specifically for lawyers to build their client-base. Potential clients may go directly to Avvo or Findlaw, so make sure that you have some reviews for your law practice available several of the lawyer review sites.

Negative Reviews

When you are looking to build your practice, of course, you want positive reviews, but you cannot always control what clients say about your practice. That being said, getting a negative review about your law firm is not the end of the world; in fact, it makes your business seem more authentic when you have a few negative reviews. This means that you are not purchasing reviews to make your company look good and those actual clients are giving their opinion about your services.

As long as the majority of the reviews that your practice attracts are positive, you will still interest new clients. The main thing that you need to do is monitor the reviews for your practice. A single negative review can cost you up to 30 customers, but if you handle the situation correctly by responding to the person that left the bad review, you can build a relationship as well as trust with potential clients.

Always directly address the issue and apologize to the client who left the bad review for the negative experience that they had. If there is a way to make the situation better, then do it because making the unhappy client satisfied will only put you in a better light for potential customers to see that your clients are important to you. Some negative reviews are unavoidable, but most can be addressed and rectified.

Final Thoughts On Reviews For Lawyers

No matter what type of law practice you have, whether it is a large law firm or a one-man show, you need positive online reviews so that new clients can find you. Follow these tips to boost a number of reviews for your practice, and you will see just how much of an impact online reviews can have for you.

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How To Ask For Reviews From Your Business Customers With Examples

If you have a business, you may be wondering how you can get more online reviews. Good reviews, after all, bring a lot of credibility to your company. One of the best ways to snag those important reviews is to ask your customers right after they purchase a product or receive a service from you. The general idea for asking for reviews is to strike while the iron is hot.

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Tips To Remember When Asking for Online Reviews

There is a certain finesse to asking for reviews that can increase your chances of receiving more reviews. Our top three tips are pretty simple.

  • Ask when the customer is happiest. Nobody wants to rave about how great your business is if they’ve just finished complaining about your product or service.
  • Ask the customer right after a service is completed (or the product is purchased). In the same vein of “striking while the iron is hot,” stay at the top of your client’s mind by asking for a review immediately after the transaction (while they’re most excited about your business.)
  • Ask for feedback so you can help if they are unhappy. Asking for “feedback” instead of a review is much less intimidating to the customer. Plus, if they’re sour about their experience with you, you’d much rather alleviate any issues first before having them post a poor review about your company. Asking for feedback shows you care about their experience.

Email Templates & Company Communication Makes Everything Easier

ask for a review template emails

Since asking for reviews can be tricky, having a set-in-stone process can ensure consistency across your company. If multiple employees will be asking for reviews, using the same email templates company-wide is a great way to appear professional and keep your entire company on the same page.

Effective communication—to the client and internally—saves you a lot of headaches.

To help you craft your review-request emails, we will show you a list of examples you can send to your customers.

Note: These are generic examples and you should tweak these templates to better reflect your business, but using these templates can protect you from negative reviews help you gain more positive reviews for your business.

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Example Email Templates

Product Feedback Email Template

Who should use it: If you sell any tangible products, you will want to ask for product reviews. These show consumers the value of the products you’re selling. Reviews greatly increase trust in what you sell.

Dear [CUSTOMER  NAME],

We are so thrilled you’ve chosen to purchase [specific product name] from us. How are you liking it so far? We are working hard to build a higher quality product for our customers by listening to buyers’ comments and concerns.

We would love to learn more about your opinion. Can you please fill out this survey to give us some feedback?

LINK TO FEEDBACK SURVEY

Our goal is to continue offering top-notch products at good prices, and your review could greatly help us to continue doing so.

I really appreciate you taking out the time to help us improve our offerings!

Thank you,

FIRST NAME

Note: There are several survey services that you can try. Here are a few that we recommend.

Service-Based Business – Direct Review Ask Template

Who should use it: If you provide any type of service—photography, plumbing, accounting, construction etc.—this email template will help you gather those crucial online reviews directly to the platform that you need reviews on.

Suggested Subject: We’d like your feedback!

Hi [FIRST NAME],

Thank you for [describe client relationship, whether loyal, new, etc.]. It has been my pleasure helping [service you provide].

Reviews help our business build an online presence and helps others learn about us. We value your opinion, ould you be willing to take a few minutes to leave us a review?

You can click this link <direct URL to whatever review service you use> to leave us a review.

Thank you so much for taking time out of your day, we appreciate you!

Best regards,
[YOUR NAME]

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Asking for a Yelp Review

ask for a review on yelp template

Who should use this: Every service or product-based company including restaurants, lawyers, consultant, contractor etc. Yelp’s review policy  clearly states, “Don’t ask customers, mailing list subscribers, friends, family, or anyone else to review your business.” However, you can simply allude to your Yelp profile page and nudge the customer in the right direction.

Hi [CUSTOMER NAME],

I see you’ve recently visited our establishment, [business name]. I wanted to follow-up with you to check in about your experience. Did you enjoy everything?

We are committed to providing our customers with a fantastic experience, and your feedback helps us make that possible.

LINK TO YELP PROFILE

Thank you for your time,

[YOUR FIRST NAME]

Asking for a Google Review

ask for a review on Google Reviews template

Who should use this: If you have a Google Business Page (and you should), you should be seeking Google Reviews. Google Reviews increase your visibility when people search for your services or products via Google.

Dear [CUSTOMER NAME]

How often do you use online reviews to make buying decisions? In today’s digital world, online reviews are very important to companies like ours. That’s why I’m asking for a favor.

Will you take a moment of your time to jot down some feedback on our Google Business Page <insert direct URL>? It’s a very quick and easy way for you to make a difference in how our company provides services for you.

Please feel free to give us a call should you have immediate feedback or concerns about your [product or service purchased]. We want to hear from you and are happy to answer your questions.

Thank you for your time and business!

[YOUR FIRST NAME]

Asking for a Facebook Review

how to get reviews on facebook

Who should use this: Companies who want Facebook reviews or another social media page where you want reviews.

Hi [CUSTOMER NAME],

I’m writing to thank you for choosing us for [product or service]. It’s our priority to continue providing top-notch service to customers like you, and the best way for us to improve is through customer feedback.

Because social media is so crucial for users to ask for help on buying decisions, we have been focusing on increasing our Facebook presence. It helps us listen to our customers and make changes to the way we do business accordingly. Would you be willing to leave us a review on Facebook? It should only take a couple minutes and would make an immense difference to our company.

If you are willing, you can follow [this link] to leave a Facebook review for us.

Please let me know if you are not pleased with [product or service], and we can speak about it personally so you are sure you’ve heard.

Thank you again for your business and your time!

Best regards,

[YOUR NAME]

Stay True to Your Business

As we mentioned above, these templates are meant to be used as guidelines, and they might not work for every single situation you encounter. Use them as a starting point to help you craft the most effective emails for your company, and be sure to use your own voice so customers don’t feel they’re talking to a robot.

The best results can come when you stay true to your brand, so tweak as needed. Good luck reaching out and getting new online reviews!

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