Broadly Essentials

Yelp: How to Report an Inappropriate Online Review

When it comes to online reviews, Yelp has a certain way of doing things. From filtering reviews to removing those considered inappropriate, business owners must understand how the system works. It’s important to ...
3 Ways to Use Social Media to Improve Customer Service

3 Ways to Use Social Media to Improve Customer Service

According to Zendesk, “40% of people begin purchasing from a competitive brand because of its reputation for great customer service.” Additionally, a study cited that it takes 12 positive customer experiences to make ...

Why Does Yelp Filter My Business’s Reviews?

As a business owner, you might spend a lot of time and effort collecting legitimate, honest online reviews of your products and services. You already realize that reviews can fuel your online business, and you ...

Here’s Why You Should Never Buy Reviews

With so many benefits of online reviews, it’s only natural to focus your time and energy on collecting as many as possible. But what happens if your customers aren’t interested in leaving a ...

3 Ways Online Reviews Can Fuel Your Business

How many online reviews has your business earned over the past month? How about the past year? If you aren’t putting effort into collecting positive online reviews, you are missing out on a ...

5 Top SEO Mistakes to Avoid

In the wonderful world of SEO, there are many factors that impact your business website’s search engine rankings. While there are many ways to improve your website’s chances of reaching the top of ...
SEO

SEO Checklist

If your website doesn’t appear on the first page of search results, 92% of potential customers can’t find your business. Take the following steps to ensure that customers can find your business:   What ...

How to Collect Customer Email Addresses

In the digital age, it’s easy to send email to reach your customers. Unfortunately, not all customers are willing to share their information. Some fear they will receive too much junk mail, whereas ...