icon/zigzag/blue

About

Fusion 3 Salon

Fusion 3 has been in business for seventeen years and has three locations in the Bay Area, California. The owner, Larry Phillips, makes it his goal to focus on superior customer service and customer experience. Fusion 3 promises to exceed customer expectations so much so, that if they don’t receive their best salon service, they’ll issue a refund with no questions asked.

  • Shape Pleasanton, CA
  • Joined in 2016
download
icon/zigzag/blue

Favorite Feature

Private Customer Feedback

Salon owner, Larry Phillips, feels that his salons haven’t done their job if they’re not putting the customer experience first. Since customer service is of paramount importance to the salons, the team was looking for an opportunity to get feedback from their happy and unhappy customers. With Broadly they can now utilize the private feedback feature to address unsatisfied customers’ needs directly. This feature has helped connect Fusion 3 directly with customers to exceed their needs and adjust their practices internally to make sure they have a long-lasting relationship.

icon/zigzag/blue

Results

Staff Growth, Revenue & Customers

Due to the salon’s uptick in online traffic, the three salons have seen amazing growth. Since starting with Broadly, Fusion 3 Salon has been able to grow their annual revenue, customer-base, and employee count by 10%. Customers reference the salon’s reviews on Google or Yelp often and they indicate that the reviews are why they choose Fusion 3 over another competitor.

icon/zigzag/blue

From the Owner

Our customer base is growing, employees are growing and revenue is growing in part because of Broadly. Our number of reviews has increased across multiple platforms. We’re more trusted because of the reviews.

icon/zigzag/blue

Get Great Reviews

Request A Demo

Partner with Broadly and start generating fresh traffic with ease.