Broadly Announces App 2.0: Broadly Engage
Broadly is proud to announce Broadly Engage, our new Mobile App! Engage Mobile App allows your business to easily communicate with your customers on-the-go. Our Mobile App allows you to manage your online reputation and customer communications from any device, in real-time. As a local business owner, you often are out of the office, or out in the field, so it's tricky to manage your customer and team engagements. We've created an intuitive App that will help you manage your business activities outside of the office. We'll tell you more:
Improve customer engagement, on-the-go
Our new mobile App allows you to truly own your customer communication. You will always be available for your customers, and chat with them seamlessly on their preferred platform – email, text, or call. Our real-time messaging allows your team to communicate with your customers all from one centralized place. Enable your team to be more accessible and build better relationships through personalized communication. All of your contact information and recent conversations will be at your fingertips. Further, you'll never miss an important notification again. With our push notifications, you'll be notified of new messages or reviews right away.
Centralize customers and activities
Keep track of everything! Your new activity history allows you to centralize all of your customer engagements. This feature will tell you the whole story of each customer from start to finish – including their sentiment and responses. Once a customer is added, each action will be tracked in-App including reviews, customer feedback, messages, and future activities. See your most recent reviews, who wrote them, and what platform they are on. Click through each review to reply to both positive reviews and private feedback directly from the App to maximize your customer relationships.
Team Scorecard
For local businesses with multiple team members, Broadly provides feedback at the employee level. This feature helps you track and understand customer interactions by team member, enables you to identify trends and reward exemplary employee performance. The Team Scorecard provides insight into your overall customer experience, and allows you to improve your business practices when you identify trends.
Conclusion
Broadly Engage Mobile App is a great addition to the Broadly Reviews Platform, and is included in the service. Own your customer engagements from everywhere you are. If you'd like to learn more about Broadly Engage, request a demo and see how we can help.
