Conversations AI

Capture More Leads. Book More Appointments. Engage Customers 24/7.

Broadly Conversations AI is your always-on voice and messaging assistant, built to connect across phone calls, chat, SMS, WhatsApp, and more. It captures leads, books appointments, and responds instantly, so no opportunity is missed.

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Conversations AI available across multiple channels

Turn leads into customers with Conversations AI

Consolidate
multiple lead sources
Streamline
outreach and follow up
Reply
by SMS text and email
Improve
response time
Increase
engagement

Engage with every lead with AI voice and chat

Engage every lead instantly with AI voice and chat

Conversations AI connects with leads the moment they reach out—by voice or chat on SMS, WhatsApp, and more. It responds 24/7 in multiple languages and can answer questions, book appointments, or guide the conversation using your custom knowledge.

Fast, consistent responses build trust, keep leads engaged, and help you win more business.

Extend your AI with powerful Custom Capabilities

Custom Capabilities let you teach Conversations AI how to take action—not just chat. Combine clear instructions (a prompt) with an external API to create a new skill, like checking inventory, scheduling appointments, or pulling order status.

Once set up, your AI gathers the right info, calls the API, and delivers accurate answers in real time.

AI receptionist with custom capabilities

Centralize conversations between multiple platforms

Centralize every conversation—and never miss a lead

Bring phone calls, SMS, WhatsApp, web chat, Facebook, Instagram, and email into one shared inbox. Conversations AI responds instantly across channels, keeps leads engaged, and hands off seamlessly to your team when needed.

With full visibility into every interaction, you can collaborate, respond faster, and convert more leads.

Build a smarter customer record with every conversation

Every message, call, and interaction is logged with contact details, message history, and lead context—automatically. Your team gets a complete, searchable record of the relationship, even when staff change.

Conversations AI helps you follow up with context, deliver consistent service, and grow a reliable database you fully own.

Every message, call, interaction captured in the CRM

"Broadly has been great. We have tried other services similar to them in the past and have not had great success. In just two months, we received 50+ 5-star Google reviews. If you're on the fence, give them a shot: you won't be disappointed. You can also set them up to integrate with your point of sale to automate everything."

— Mike S, Aqua Vision Pool & Spa

Features of Conversations AI

The ultimate conversation hub for customer engagement that manages all customer conversations from one place with these integrations:

Phone calls: Answer phone calls with AI and send texts for missed calls.
SMS: Send and respond to SMS messages with AI.
Web chat: Respond to enquiries submitted on your clients’ websites with AI.

Email: Respond to emails.
WhatsApp: Respond to WhatsApp with AI.
Facebook: Respond to messages from Facebook.
Instagram: Respond to messages from Instagram.

Web Chat

Turn website visitors into customers by making it easy for leads to message you. Automatically respond to inquiries and capture qualified lead information.

Reviews

Automatically request reviews on Google, Facebook and other sites after a job or service is complete to boost your chances of being found and drive low-cost leads.