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customer relationship management examples

Customer Relationship Management Examples

Customers are the most important part of any business. Keeping a close eye on every interaction and review your company receives is vital. It’s impossible to monitor offline word of mouth but it ...
Reputation management Strategy

Online Reputation Management Strategy

Most people at some point in their life, have had negative things said about them. Negative comments use to be shared with only a few friends, family members, or co-workers. Now, through the ...

Sharing Some Good News

Today, we have the opportunity to share some good news for our company: Broadly has raised $10M in investment capital, thanks to our partners Foundry Group, Calibrate Ventures, and Team Builder Ventures. What ...
customer service email response template

Customer Service Email Response Templates

Customer service is an important building block for the success of any company.  It is expensive for a business to survive solely off of new business so it’s incredibly important to make customer ...

9 Ways to Promote Your Customer Testimonials

by Devin Pickell Whether you’re shopping online, going into a store, or even picking up the phone to learn more about a product or service, I’m willing to bet you did your due ...
customer service scenarios

Customer Service Roleplaying Scenarios

Want to improve your business’s customer responsiveness? Learning about possible customer service scenarios is a great way to prepare for any future customer issues. It’s always good to anticipate issues and train employees ...
difficult-customers-on-the-phone.jpeg

Examples of Dealing With Difficult Customers

No matter where you fall on the chain of command, it is likely you will have to deal with a difficult customer situation. If these tough situations make you feel uncomfortable, not to ...