Client and employee management software for electricians

Want to attract new clients, boost employee productivity and enhance customer loyalty? Finding the right electrical contractor software can make all the difference. By using the best small business management software solutions for your electrical contracting business, you can:

• Streamline the intake process for new work orders
• Optimize job management
• Automate customer management and marketing efforts
• Strengthen collaboration among back-office staff, field technicians and the entire team
• Get more electrical service bookings
• Improve your team’s responsiveness
• Enhance the customer experience

Broadly is the best all-in-one small business software for your electrical contracting business. Here is the full lineup of our electrician software solutions:

• Reviews: Get a clear picture of your service company’s customer experience

• Web Chat: Save time on service calls with real-time customer support right on your website

• Teams and Inbox: Streamline external customer communications and internal employee communication workflows with shared platforms for conversations and collaboration

• Campaigns: Take advantage of our complete customer management software to automate your marketing efforts

• Payments: Get paid for finished jobs even faster

Looking for electrical contractor software you can access from your mobile device? No problem. We offer iOS and Android mobile apps for electricians on the go and field technicians working on job sites.

Monitor and manage online reviews

One of our most popular electrician marketing software solutions, Broadly’s Reviews empowers electricians to:

• Get more customer reviews on websites like Facebook and Google, an effective strategy for attracting new customers and getting more work orders
• Automate the process of sending review requests in real time, immediately after a home service is complete
• Save time on monitoring and responding to customer reviews with online customer feedback from across channels in one central platform
• Uncover key customer experience insights to understand what factors are having a positive or negative impact on the company’s online reputation

Web chat makes it easy to spark conversations

Add Broadly’s Web Chat service to your website and watch your customer experience and conversions soar. The benefits of web chat services are clear: These tools can help increase leads by 4-8X, website visitor engagement by 10-50% and conversions and growth by 20%.

The home service providers we partner with use Web Chat to:

• Connect and engage with website visitors across desktop and mobile devices in real time
• Collect important customer information for customer management and marketing efforts
• Initiate the intake process for new home service work orders
• Spend less time on customer service calls

A single platform for customer interactions

If your electricians, back-office staff and field techs have a hard time keeping up with incoming messages and customer reviews from your website, Google and social media channels, then you need Broadly’s Inbox.

As the name suggests, this field service management software solution is a central home for all customer conversations from various sources.

• Improve the responsiveness of your electrical contracting business on social media channels and review platforms
• Spend less time trying to keep track of customer conversations and more time on other important activities like project management and electrical estimating
• Maximize the customer experience by improving how quickly and efficiently your entire team responds to customer support conversations across channels
• Enjoy the peace of mind that you won’t leave a customer hanging with real-time notifications for every new message, mention or review

Follow leads via curated email campaigns and SMS messages

Scale your customer management efforts as your business grows with Broadly’s Campaigns. This marketing tool is a go-to for electricians who want to keep new and existing customers engaged over their lifetimes. In addition, our platform can:

• Send best-in-class email and SMS messaging campaigns that drive new electrical service bookings
• Automate customer outreach with professional templates and user-friendly workflows
• Deliver emails optimized for mobile devices, iOS and Android

Your entire team’s communications in one place

Keep everyone, from field techs to back-office staff, on the same page with Team, a powerful shared communications and collaboration platform from Broadly.

• Stay on top of customer management and job management together
• Understand how the entire team is performing on measures of customer experience
• Motivate and incentivize your all-star employees

Send mobile payments once the job is done

Get paid on time with Broadly’s convenient local business payment solutions platform, Payments. Our platform allows you to accept your clients’ preferred payment methods, including credit cards and debit cards.

Use our professional invoice templates to request timely payments via email and SMS payment reminders and personalize your invoices with the individual’s customer information and job details. Plus, with Quickbooks Online and Quickbooks integrations, you can enjoy stress-free bookkeeping.

Seamless client and team management with Broadly

Broadly is a trusted partner to contractor businesses, including electricians, electrical service providers and electrical contracting businesses. Our tools help you achieve success by streamlining communications, workflows and marketing efforts.

Get started with our user-friendly electrical software solutions today.