Support and Convert Visitors Into Loyal Customers with Automated Web Chat
Instantly engage website visitors in real-time, win over new leads, hone the customer experience and improve customer satisfaction as part of your broader marketing and customer engagement strategy.
Convert website visitors into customers with Broadly's Web Chat
Broadly's Web Chat includes:
✦ Automated customizable greetings
✦ Company branded chat box
✦ Lead pre-qualification
✦ Mobile-friendly design
✦ SMS text message capabilities
✦ Easy installation via plugin or script
✦ Real-time notifications
✦ Dedicated messaging inbox
✦ Records of chat transcripts and chat history
Broadly's Web Chat helps local businesses:
- Engage with leads instantly
- Capture and store lead data
- Win new business
- Retain existing customers
- Respond to inquiries in real-time
- Streamline workflows
- Route inquiries to the right team members
- Increase customer satisfaction
What is a website chat service?
Businesses use web chat tools to improve the customer experience, streamline communication, and create an additional lead source.
Web chat services can be used for:
- Customer support: A web chat tool can help you monitor customer requests and record lead and customer chat history so nothing falls through the cracks
- AI chatbots: Relieve the burden on team members by using AI-powered automation technology to provide greetings and follow up responses in real-time
- Customer data capture: Automatically collect email and SMS information to reach leads through omnichannel marketing efforts
- Preventing customer churn: If your Google Analytics indicates customers are dropping off your website because they can't find what they're looking for, web chat services help you engage website visitors before they leave
How Broadly's Web Chat tool works
Broadly’s Web Chat tool boosts the customer experience for your website visitors and add to your overall customer marketing strategy. Here's a look at how our automated chat tool powered by SMS can help your business.
Start customer conversations with our website chat
With our Web Chat plugin that seamlessly integrates with all of the web pages of your website, every website visitor has the potential to be your next customer. Start conversations with leads on your website that continue directly via SMS/text message.
Having Web Chat on your website can accelerate response times, improve conversion rates and enhance the customer experience. Broadly's real-time chat services are among the fastest and most relevant Web Chat tools available today.
Real-time response automation
Give potential customers the immediate attention they deserve. Ensure lead and customer inquiries are answered quickly with real-time alerts that notify you and your team members of new messages.
Pre-qualified lead information
Broadly's Web Chat gathers lead information upfront so you don’t miss out on sales opportunities. Plus, we pre-qualify their contact information to eliminate spam inquiries.
Never lose a lead to a competitor
Engage potential customers with quick responses vis SMS and win their business before they start looking at the competition in your area.
Other features to help grow your small business
Web Chat
Turn website visitors into customers by making it easy for leads to message you. Automatically respond to inquiries and capture qualified lead information.
Reviews
Automatically request reviews on Google, Facebook and other sites after a job or service is complete to boost your chances of being found online and drive low-cost leads.
Payments
Get paid faster with contactless and convenient text-to-pay mobile payment options. Plus, offer Pay Over Time flexible financing to high-ticket customers.