Multi-Channel Team Inbox

Centralize lead management and customer communication from one shared inbox.

Engage with leads by SMS text message and email from one central place, whether they come from Facebook, Instagram, Web Chat, or your website contact forms.

Turn leads into customers with Multi-Channel Team Inbox

  • Consolidate
    multiple lead sources

  • Streamline
    outreach and follow up

  • Reply
    by SMS text and email

  • Improve
    response time

  • Increase

Import leads and contacts img

Import leads and contacts

Automatically import contacts from your business system and consolidate leads from Facebook, Instagram, Web Chat, and website contact forms into one shared inbox.

Communicate on-the-go

Expedite outreach, motivate engagement, and win new business faster by reaching leads and customers in real-time, from anywhere, by SMS text message.

Communicate on-the-go img
Respond automatically img

Respond automatically

Trigger templated messages to send based on lead and customer activity to reduce response time and consistently deliver typo-free, brand-approved communications.

Keep your team on the same page

Align team members and decrease redundant or unnecessary outreach with access to complete message history for all lead and customer interactions.

Keep your team on the same page img
Simplify communication management img

Simplify communication management

Stay alert of new messages with unread badges, assign conversations to the right team member, snooze messages you’d like to revisit, and easily follow important conversations.


"Broadly has been great. We have tried other services similar to them in the past and have not had great success. In just two months, we received 50+ 5-star Google reviews. If you're on the fence, give them a shot: you won't be disappointed. You can also set them up to integrate with your point of sale to automate everything."


Mike S, Aqua Vision Pool & Spa

Features of Broadly Inbox

Consolidate your communication strategy and ensure leads and customers receive the attention they deserve with Multi-Channel Team Inbox.

  • SMS text messaging and email
  • Customer and lead contact profiles
  • Multi-location inbox
  • Lead source tracking
  • Templated messages
  • Unread message badges
  • Automated workflows
  • Option to assign, snooze, or follow conversations
  • File attachments
  • Complete message history
Web Chat

Web Chat

Turn website visitors into customers by making it easy for leads to message you. Automatically respond to inquiries and capture qualified lead information.

Reviews icon


Automatically request reviews on Google, Facebook and other sites after a job or service is complete to boost your chances of being found and drive low-cost leads.



Attract new, quality customers with a modern website that's backed by a responsive design team for easy updates.

Try Inbox for your team today!

Communicate with customers all in one place and never miss out on a lead again with Broadly’s Inbox!

Review-badges (1)