Our goal is to put your local business in the spotlight. Positive online reviews help your business stand out from your competition online, and are proven to get you even more business.

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One-Click Online Reviews with Email or Text

Broadly’s online review platform automates customer feedback with a one-click process, so you can focus on running your business. How does it work? We ask your customer about their experience with you via a branded email or text, and then they’re only one-click away from leaving you a review. We lead your customer directly to the review sites that they’re active on, so they don’t need to jump through any hoops. Leaving a review couldn’t get any easier.

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Real-Time Customer Feedback

Broadly’s real-time feedback feature enables you to follow up with your customers to gain real-time feedback about their experiences. Gain insight about what your customers love about your services, and address issues immediately and privately. This feature helps your business improve internal process and more effectively serve your customers.

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SEO-Optimized Review Stream for Your Website

Broadly puts your online reviews directly on your website using our patent-pending code. This allows your website visitors to see the great work that you do right on your website. We’ll automatically publish all of your 4 and 5-star reviews from Google and Facebook on your website. Your review stream enhances your website’s SEO and updates your content to help you to appear at the top of local search result.

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Mobile App

Now all of your customer information is at your fingertips! Broadly’s intuitive mobile app allows your team to engage with customers on-the-go. Access customer information, request feedback, monitor reviews, and assess team performance everywhere you go. Whether your employees are out in the field or at a desk, your team can manage your online reputation from any device, in real-time. 

Broadly Online Reputation Management Mobile App
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Team Scorecard

For local businesses with multiple team members, Broadly provides feedback at the employee level. This helps you track and understand customer interactions by team member, enables you to identify trends and reward exemplary employee performance. The Team Scorecard provides insight into your overall customer experience, and allows you to improve your business.

The Team Scorecard also consolidates your reviews and private feedback in one location alongside your customer communication history. Think of the Team Scorecard as a one-stop-shop where you can monitor your business health.

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Multi-Location Dashboard

Broadly makes it easy for multi-location businesses and franchises to monitor, manage, and respond to their online reviews from a single dashboard. The dashboard is customized to fit your business needs and operations. The business can track progress by location over time by the number of reviews generated or change in online ratings The dashboard also allows you to respond to customer reviews directly and share your feedback.

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Weekly Report

Once a week Broadly will send you a report card to show you how you’re doing. The report highlights:

  • How many new customers you’ve seen that week
  • Number of new reviews you’ve received and where
  • How many customers will recommend your business to others
  • Any private feedback that you may have received

This way, you can easily track how your business is doing, and use customer feedback to make improvements along the way.

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500+ Integrations and Counting

Broadly makes customer feedback even easier by integrating with your existing business system or CRM. We integrate with everything from from patient management systems, accounting and invoicing software like Quickbooks(™) and Freshbooks, marketing platforms, and appointment and patient management platforms.

Business reviews online CRM integration Broadly
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Dedicated Customer Success Team for Life

Broadly will provide you with unlimited customer support:

  • Broadly Dedicated Support Team

    Dedicated Support Team

  • Broadly Same Day Phone Support

    Same Day Phone Support

  • Broadly Personalized Success Strategy

    Personalized Success Strategy

  • Targeted Marketing Campaigns

    Targeted Marketing Campaigns

  • Broadly SMB Marketing Advisor

    SMB Marketing Advisor

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Who We Work with

Broadly works for businesses seeking to attract local consumers

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Broadly Additional Services

Website Design

Website Design

Broadly also specializes in building SEO-friendly, mobile responsive websites!

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LeadCentral (new!)

LeadCentral (new!)

Qualify and engage leads with ease!

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Facebook Promoted Reviews

Facebook Promoted Reviews

Broadly can take your reviews to the next level by promoting them on Facebook!

Learn How
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Get Great Reviews

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Partner with Broadly and start generating fresh traffic with ease.