Our goal is to put your local business in the spotlight. Positive online reviews help your business stand out from your competition online, and are proven to get you even more business.

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One-Click Reviews with Email or Text

Broadly’s online review platform automates customer feedback with a one-click process, so you can focus on running your business. How does it work? We ask your customer about their experience with you via a branded email or text, and then they’re only one-click away from leaving you a review. We lead your customer directly to the review sites that they’re active on, so they don’t need to jump through any hoops. Leaving a review couldn’t get any easier.

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Keep Negative Customer Feedback Offline

If your customer has negative feedback, don’t worry. Broadly will help you receive that direct feedback in real-time by email notification, not online. That way, you can address the negative feedback privately and maintain your positive online reputation. This process can also help to improve internal processes, by receiving feedback that you would not have otherwise received.

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SEO-Optimized Review Stream for Your Website

Broadly puts your online reviews directly on your website using our patent-pending code. This allows your website visitors see the great work that you do right on your website. We’ll automatically publish all of your 4 and 5-star reviews from Google and Facebook on your website. Your review stream enhances your website’s SEO and updates your content to help you to appear at the top of local search result.

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Team Scorecard

For local businesses with multiple team members, Broadly provides feedback at the employee level. This helps you track and understand customer interactions by team member, enables you to identify trends and reward exemplary employee performance. The Team Scorecard provides insight into your overall customer experience, and allows you to improve your business.

The Team Scorecard also consolidates your reviews and private feedback in one location alongside your customer communication history. Think of the Team Scorecard as a one-stop-shop where you can monitor your business health.

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Multi-Location Dashboard

Broadly makes it easy for multi-location businesses and franchises to monitor, manage, and respond to their online reviews from a single dashboard. The dashboard is customized to fit your business needs and operations. The business can track progress by location over time by the number of reviews generated or change in online ratings The dashboard also allows you to respond to customer reviews directly and share your feedback.

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Weekly Report

Once a week Broadly will send you a report card to show you how you’re doing. The report highlights:

  • How many new customers you’ve seen that week.
  • Number of new reviews you’ve received and where.
  • How many customers will recommend your business to others.
  • Any private feedback that you may have received.

This way, you can easily track how your business is doing, and use customer feedback to make improvements along the way.

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500+ Integrations and Counting

Broadly makes customer feedback even easier by integrating with your existing business system or CRM. We integrate with everything from from patient management systems, accounting and invoicing software like Quickbooks(™) and Freshbooks, marketing platforms, and appointment and patient management platforms.

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Dedicated Customer Success Team for Life

Broadly will provide you with unlimited customer support:

  • Dedicated Support Team

  • Same Day Phone Support

  • Personalized Success Strategy

  • Quarterly Business Reviews

  • Targeted Marketing Campaigns

  • SMB Marketing Advisor

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Who We Work with

Broadly works for businesses seeking to attract local consumers

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Broadly Additional Services

Website Design

Website Design

Broadly also specializes in building SEO-friendly, mobile responsive websites!

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Facebook Promoted Reviews

Facebook Promoted Reviews

Broadly can take your reviews to the next level by promoting them on Facebook!

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Get Great Reviews

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Partner with Broadly and start generating fresh traffic with ease.