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About

R&C Auto Service

R&C Auto Service has over 20 years of experience in the automotive industry. Their shop does everything from basic maintenance services to complex projects and engine work in their fully equipped, up-to-date facility.

  • Shape Pleasanton, CA
  • Joined in 2014
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Favorite Feature

Private Feedback Filter

Although R&C Auto Service receives 95% favorable reviews online, they were looking for a way to identify unhappy customers as well. With Broadly, the occasional negative feedback that they receive is sent directly to them first. Now, if they unintentionally drop the ball, Broadly helps them catch and address issues directly to ensure customer happiness since that’s R&C Auto’s number one priority.

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The Results

Technology & Expansion

Reviews play a very important role in marketing R&C Auto Service. The shop is the only one in their area with a 5-star rating which has greatly helped them get chosen by consumers. As a result, year-over-year revenue has been growing for R&C Auto Service. Owner, Carl Kuo has invested a large amount of revenue into technology and is also thinking about purchasing a second auto-shop to boot!

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From The Owner

Broadly allows us to get the right feedback from customers. It’s easy for us to increase our online presence now. We’ve gotten a lot more reviews which we wouldn’t have gotten otherwise.

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