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About

Chem-Dry Express

For more than 20 Years, Dan Quinlan, the owner at Chem-Dry Express has been providing home and business owners with exceptional carpet cleaning services to the Central New Jersey & Eastern Pennsylvania area. His technicians are trained to deliver top-quality service at an excellent value.

  • Shape Robbinsville, NJ
  • Joined in 2016
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Favorite Feature

Filtering Negative Feedback

Dan Quinlan and his team tried to get reviews on their own, but it just wasn’t happening. When Chem-Dry Express started working with Broadly they only had 3 reviews on Google, and now they have over 69 and growing! Dan not only loves the positive feedback he’s received, he loves the way the negative feedback is handled through Broadly’s system. If someone writes Chem-Dry Express a negative review his team can internally correct the problem via Broadly, reach out to their unhappy customer, and fix the problem.

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The Results

Visibility & Updated Internal Processes

Dan and his team find that their increase in positive reviews has helped potential customers find them more effectively. How do they do it? The team uses the Broadly App while they’re out in the field, and sends a review request immediately to their customer after each job. This immediate ask helps them get a ton of positive feedback!

Dan has also been able to update their internal processes by looking at his weekly results from Broadly. On Sunday night, Dan prints out their weekly report and identifies which technician is responsible for each review. On Monday, he talks to his team about “the good, the bad, and the ugly” for that week and they determine what they’re doing right, and how they can improve their business!

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From The Owner

I often have people tell me on the phone tell me that they chose our business because of our five-star Google reviews. I wish all-of my vendors were as responsive and productive as Broadly.

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