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About

East Bay Eye Center

The doctors of East Bay Eye Center are international leaders in ophthalmology. The practice offers the highest standard of care in all aspects of eye health, from comprehensive eye examinations and contact lenses to ophthalmic surgical procedures. They are a multi-specialty practice with a high volume of referrals, and they continually strive to ensure their patients receive quality care.

  • Shape San Ramon, CA
  • Joined in 2015
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Favorite Feature

Private Customer Feedback

For East Bay Eye Center, the most important feature of Broadly’s online reputation platform is the ability to receive direct private feedback from their patients. Private feedback allows the business to address concerns with their patients directly, monitor interactions between staff and patients, and continually improve their practice. By submitting customer emails to Broadly after each patient visit, they can filter out unhappy patient insight and get feedback straight from them before the patient has the opportunity to leave a negative review online for everyone to see – Broadly ensures that their online reputation is protected!

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The Results

Expansion, Staff & New Specialties

Since starting with Broadly, East Bay Eye Center has invested in a 1700 square foot research institute to add to their practice. They have also been able to hire a new front desk manager, a technician and two new doctors with plans to add a third. In addition, they’re adding new areas of focus including corneal and refractive surgery specialties. Direct feedback from their customers allows them to address concerns immediately, improve the practice, and grow their business.

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From The Owner

Over the past two years, our business has grown approximately 25%, we’ve added two new specialty areas, and we’re investing in a new 1700 sq. ft. research institute. We wouldn’t have been able to do it without Broadly.

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