Now all of your customer information is at your fingertips! Keep track of all of your customer contact information, your discussions, and their reviews. See which existing customers you’ve talked with most recently, or you can add new customers to the app individually or in bulk.
Your activity history allows you to track all of your customer engagements in one place. This feature tells the whole story of each customer from start to finish – including their sentiment and responses. Once a customer is added, each action will be tracked in-app. You’ll be able to see when customers have written a review, what they’ve said, and which follow-up message is going out to them next!
Now you can truly own your customer communication. Our real-time messaging feature allows you to communicate with your customers all from one place so you can never miss a message from a customer again! Always be available for your customers, and chat with them seamlessly on their preferred platform – email, text, or call. Broadly’s In-App Messaging allows you to be more accessible and make your customer communication more personal to build better relationships.
For local businesses with multiple team members, Broadly provides feedback at the employee level. This feature helps you track and understand customer interactions by team member, enables you to identify trends and reward exemplary employee performance. The Team Scorecard provides insight into your overall customer experience, and allows you to improve your business. The Team Scorecard also consolidates your reviews and private feedback in one location, alongside your customer communication history. Think of the Team Scorecard as a one-stop-shop to monitor your business health.
View all reviews/feedback
View all of your reviews and customer feedback easily from the Mobile App. See your most recent reviews, who wrote them, and what platform they are on. Click through each review to reply to both positive and private feedback directly from the app.
Dedicated Customer Success Team
Broadly provides you with unlimited customer support:
Dedicated Support Team
Same Day Phone Support
Personalized Success Strategy
Quarterly Business Reviews
Targeted Marketing Campaigns
SMB Marketing Advisor
Who We Work with
Broadly works for businesses seeking to attract local consumers