Plumbing Marketing: 8 Ways for Plumbers to Market Themselves

If you want to be successful in the plumbing business, then you need to understand the business of plumbing marketing.

There are plenty of advantages to investing in plumber marketing. By leveraging effective marketing tactics, your small business has the potential to:

  • Get more customer referrals from your current client base
  • Get more plumbing leads from other channels
  • Convert plumbing leads and referrals into new customers
  • Retain new customers as loyal clients

Engage and retain customers with custom text and email campaigns

How Can Marketing Help Plumbers Get More Customers?

Researchers asked small business owners for their insights on the best ways to get more customers, and 100% of the 7,500 participants responded with answers related to some type of marketing strategy. The majority, 85% of respondents, cited word-of-mouth referrals as their top driver for new customers and the other 15% favored local ads, social media ads, and direct mail.

Marketing efforts can help your plumbing business get more customers by helping you amplify your word-of-mouth referrals. You can also boost the number of potential clients you’re able to target and convert via other marketing channels. 

By getting more plumbing leads and successfully converting a percentage of these new leads into first-time bookings, you’ll grow your business quickly.

Wondering where to begin? Check out these five simple but powerful plumbing marketing strategies you can put into place ASAP.

Top 9 Marketing Strategies for Plumbers

If you want to grow your small business by getting more customer referrals and plumbing leads from other channels, give these nine marketing ideas a try. This cross-channel approach will help you maximize your reach while going easy on your budget.

1. Upgrade Your Plumbing Website 

Even if you have loads of referrals from satisfied clients, many potential customers may want to check out your online presence before hiring you for a job. That’s one reason why your most important digital marketing channel is your own plumbing company’s website. 

When visitors land on your website, make sure it’s easy for potential customers to:

  • Learn more about the plumbing services you offer
  • Look up your plumbing company’s service areas 
  • Read testimonials from happy customers who have used your home services
  • Book home services, on-site consultations, and free estimates
  • See your contact information, phone number, and email
  • Find and follow your plumbing business on popular social media platforms
  • Subscribe to your email list

Be sure to add sign-up forms to your homepage and key landing pages, so plumbing leads can share their contact information, provide details about the home services they need, and opt into receiving your email marketing campaigns.

2. Improve Your Website’s SEO

With some search engine optimization (SEO) savvy, your plumbing business can appear at the top of search engine results in your service area, raising brand awareness and helping you gain new customers. 

Use Broadly’s SEO checklist to show up at the top of Google Search and other local search engine results:

  • Have a mobile-friendly website design, so customers can do everything right from their smartphones
  • Lean into content marketing and video marketing (think DIY blogs and how-to videos) to keep your website fresh and up-to-date
  • Get more customer reviews on your company’s Google Business Profile (formerly Google My Business), Yelp and other online review sites
  • Use the same contact information for your plumbing business across online directories, social media (LinkedIn, Facebook, etc.) and your company’s website

3. Grow Your Social Media Following and Email Marketing List

In today’s digital age, no plumber marketing strategy is complete without a robust email and social media marketing strategy. Leverage both of these digital marketing channels to stay in touch with existing customers and educate new customers about your home services.

Since small businesses rely so heavily on referrals, social media is a great way to get more referrals. Email marketing helps inform current and prospective customers about specials and offers.

So what’s your marketing plan for these channels? 

  • Get to know your customer base. Who is following you on social media? Who are your email subscribers? Are your lists made up of customers, leads who haven’t booked your home services yet, or a mix of both? How will you create content that engages your different customer segments?
  • Determine what results you want to achieve with your email and social media marketing tactics. Are you hoping to use these channels to increase your brand awareness, get more online reviews and referrals for your business, drive more visits to your company’s website, or encourage more bookings?
  • Consider your content marketing plan. What types of content will you share on these channels? Which types of content will generate strong engagement and encourage homeowners to do business with your plumbing company?
  • Leverage video content. Creating compelling video content is now easier than ever, and you don’t even need a professional studio setup to do it. Simply grab your smartphone and start recording. Short-form video content is booming on platforms like TikTok, Instagram Reels, and YouTube Shorts. These platforms provide an excellent opportunity to reach a wider audience.
  • Target High-Competition Keywords. In the highly competitive home services markets, it’s important to focus on high-competition keywords that potential customers are actively searching for. Keywords like “fix leak” or “water heater repair” can help your content stand out and attract more views, making your plumbing services more discoverable.

More marketing tips on using these channels effectively:

4. Ask For Customer Reviews to Increase Your Referrals from Google Search and Online Reviews Websites

Happy customers can help you get even more plumbing customers, thanks to the power of word-of-mouth marketing. Once you have followers on social media and email marketing subscribers, you can use these channels to ask your fans to write about their experiences with your plumbing company:

  • Your Google Business Profile (the reviews that show up in Google Search and on Google Maps)
  • Yelp
  • Social media channels
  • Online directories

5. Reach Homeowners Looking For Plumbing Services via Pay-Per-Click Ads (PPC Ads) And Google Local Services Ads

Many small businesses supplement their organic marketing strategies with paid marketing tactics to reach their target audience. Google offers two options that can help your plumbing company show up at the top of Google Search results when potential customers are looking for plumbing services in your service area:

  • Google Ads are pay-per-click ads that feature small businesses in the sponsored section of Google Search results for keywords related to their business. Companies pay a fee every time an individual clicks on these ads, whether or not the person becomes a paying customer.
  • Google local services ads are pay-per-lead ads that also help small businesses show up at the top of Google Search results when searchers are looking for keywords related to their business. 

What’s the difference between Google Ads and Google Local Service Ads? Companies only pay when they get new leads from Google Local Service Ads. For instance, a charge is incurred when a plumbing lead shares their contact information with your company or successfully books a home service. 

6. Get Business Cards and Keep Them on Hand When You’re on the Go

Digital marketing tactics get all the buzz, but traditional marketing tactics are also important for local businesses that rely on referrals, especially for business owners who are active in their communities. 

You can hand out business cards when you meet professionals who offer similar home services, such as real estate agents, cleaners, electricians, and painters who will be happy to send business your way if you do the same.

7. Use Direct Mailing

When everything seems to be digital nowadays, it’s easy to overlook the power of direct mail. However, you might be surprised to learn that, according to one study, it remains a potent tool for plumbers looking to reach their target audience. 

To successfully employ direct mail in your marketing strategy, consider the following:

Leverage Mailing Partnerships

Every Door Direct Mail (EDDM), for example, is an economical advertising service from USPS, ideal for local businesses promoting sales, openings, or discounts. It allows you to send postcards, menus, and flyers to the right customers by targeting demographics based on U.S. Census data. The great thing about EDDM is that it offers options for both small and large businesses.

Eye-Catching Designs, Taglines, or Offers

Your direct mail materials should grab recipients’ attention. Try experimenting with vibrant colors, engaging graphics, and snappy taglines to ensure your message doesn’t go unnoticed. Consider offering exclusive deals, discounts, or promotions that encourage potential customers to take action.

The Tangible Advantage

While email marketing is convenient and widespread, there’s something undeniably impactful about holding a piece of marketing material in your hand. Direct mail allows you to place your message directly in your audience’s homes, creating a tactile connection and acting as a constant reminder that you are there to help when they need you most. When your marketing piece lands on their doorstep, it can pique their interest in ways that emails might not.

All in all, when done right, direct mail can provide a memorable touchpoint that complements your digital marketing efforts, making it a valuable tool in your plumbing marketing toolbox.

8. Send Service Reminders via Email

Staying connected with your existing customer base is important for any plumbing business, and email campaigns are a fantastic way to achieve this. Here’s how you can effectively send service reminders via email:

Leverage Existing Customers

 Your current customers are a goldmine of opportunity. You’ve already established a relationship with them, and they’re more likely to continue using your services if you stay top of mind. Use email campaigns to gently remind them of upcoming maintenance visits or other relevant services.

Offer Seasonal Deals

Timing is everything, and seasonal deals can be a powerful motivator. Tailor your email reminders to offer special deals that coincide with the time of year or the specific needs of your customers. For instance, you can send out reminders for furnace maintenance as winter approaches or air conditioning check-ups in late spring. These timely offers can drive customers to book your services proactively.

By combining the convenience of email marketing with a thoughtful approach that caters to your existing customer base, you can make the most of your marketing efforts.

Before we let you go, make sure to check out this hand-picked list of resources to help you on your marketing journey:

Let Broadly Help You Streamline Your Plumbing Marketing

Raise your brand awareness, grow your referrals, and get new customers with Broadly’s tools:

  • Campaigns: Launch SMS and email marketing campaigns that deliver results
  • Website: Create a modern website where customers can learn about and easily book your plumbing services
  • Web Chat: Answer customer questions instantly on your company’s website
  • Reviews: Get more online reviews, referrals and testimonials

Broadly is proud to offer a range of plumber marketing services and tools for the plumbing industry.

Watch your online reputation transform with Broadly


This article was updated on November 6th, 2023.