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Broadly Q&A: Gwyndows Window Cleaning

Broadly Q&A features our local business partners. This week, we are sharing our conversation with Robin Hall, who owns and operates Gwyndows Window Cleaning in Austin, Texas: How long have you been in ...

How to Flag and Fix an Inappropriate Google Review

There is nothing better than receiving a positive online review from a satisfied customer. This proves that you are doing something right and that your customers are taking notice. On the other hand, there ...

Broadly Q&A: City Rent-A-Car

Broadly Q&A features our local business partners. This week, we are sharing our conversation with Joe and Paul Blandino, who own and manage City Rent-a-Car in San Francisco, California. Pictured above (from left): ...

Yelp: How to Report an Inappropriate Online Review

When it comes to online reviews, Yelp has a certain way of doing things. From filtering reviews to removing those considered inappropriate, business owners must understand how the system works. It’s important to ...

Broadly Q&A: Art Tile

Broadly Q&A features our local business partners. This week, we are sharing our conversation with Patrick Feely, owner of Art Tile, in Oakland, CA. Feely has deep expertise in the natural stone industry, ...
3 Ways to Use Social Media to Improve Customer Service

3 Ways to Use Social Media to Improve Customer Service

According to Zendesk, “40% of people begin purchasing from a competitive brand because of its reputation for great customer service.” Additionally, a study cited that it takes 12 positive customer experiences to make ...

Why Does Yelp Filter My Business’s Reviews?

As a business owner, you might spend a lot of time and effort collecting legitimate, honest online reviews of your products and services. You already realize that reviews can fuel your online business, and you ...

Here’s Why You Should Never Buy Reviews

With so many benefits of online reviews, it’s only natural to focus your time and energy on collecting as many as possible. But what happens if your customers aren’t interested in leaving a ...